Being a good neighbor means caring for your community. I had a great time as a weekly Seattle Times contributor, focusing on everything home and garden: DIY stuff, tips & tricks, and local resources that make home feel like, well … home. Check out the stories.

It takes courage to come up with something bold when announcing an organizational culture shift. When
T-Mobile’s chief network officer wanted to introduce operational excellence to his team of 4,000, we used a multi-channel approach that included two-way communication, resources that promoted employee empowerment, and high-level media that build buzz and generated trust, like the video here.

Curiosity is quenched when complex technical data is distilled down to easily digestible content fit for diverse audiences. Curious about 5G and how our phones work? Check out howmobileworks.

Excellence comes from utilizing the tools, team talent, and data analysis around us to maximize our unique skill sets. Shown left: best-in-company email metrics from T-Mobile (click to expand).

Doing the right thing, even when nobody is watching, is called having integrity. The ocean is big, and some illegal fishers think that nobody can see them harming our planet’s resources. They’re wrong. Microsoft is using satellite technology to catch illegal fishers where they do the most harm. Want to know how? Read the story.

We want our teams and teammates to maximize their prosperity. No-brainer. How do I best set up employees for success in one of the most fast-paced, demanding organizations in telecom? Their bible is the Procurement & Supply team onboarding guide, which gives new and seasoned employees everything they need to know when jumping into the deep end of multi-million dollar procurement: who’s who, what teams do what, how everything is connected, and where to go for every situation imaginable. Take a look below.